Privacy Policy

We collect the following categories of information, depending on how you use our services:

Account and booking information

• Name, email address, phone number, and gender.
• Appointment, class, and membership booking details, including the service requested, preferred practitioner or department (for example Physical Therapy, Performance Development, Recovery, Nutrition, or Sports Psychology), and appointment history.
• Login credentials for your SESC account (we store passwords in hashed form and never in plain text).

Health-adjacent intake information

To deliver a safe and effective session, our practitioners may ask you to complete an intake form or verbal screening covering information such as your injury history, current pain or limitations, fitness goals, activity level, and relevant lifestyle factors (for example sleep or stress, where a service such as our Sports Psychology or Recovery programs relates to it). This information is collected to plan and personalise your program, not to diagnose or treat a medical condition — SESC is a sports medicine and performance centre, not a hospital or emergency medical provider. See our Terms & Conditions for how this distinction affects liability. Intake information is treated as sensitive and is only accessible to the practitioners and administrative staff who need it to deliver your service.

Payment information

When you pay for a booking, membership, store order, or University subscription, your payment is processed directly by our payment partners — KNET and Tap Payments (which in turn supports Visa, Mastercard, and American Express cards, Apple Pay, Google Pay, Samsung Pay, and the Deema “buy now, pay later” option). SESC does not receive or store your full card number, CVV, or banking credentials — these are entered directly into our payment partners’ secure, encrypted checkout pages. We receive only confirmation that a payment succeeded or failed, a transaction reference, and the last few digits of the card where the gateway provides them, for order-matching and support purposes.

Store order information

• Delivery address and/or your chosen pickup preference, for orders placed through our store.
• Order contents, order value, and order status history.

SESC University (course and video subscription) information

• Subscription plan, billing cycle, and course or video-viewing activity needed to manage your access and enforce plan entitlements.
• We do not sell or share your individual viewing history with unrelated third parties.

Communications data

Messages you send us or receive from us by WhatsApp, email, or phone, including booking confirmations, reminders, and support conversations. Our WhatsApp channel is operated through Resayil, a WhatsApp business messaging platform — see Section 4 below.

Website and technical data

• IP address, browser type, device type, pages visited, and referring pages, collected automatically when you use sesc.net.
• Cookie data — see Section 5.